Returns Policy

At Biosavvier, we strive to ensure your utmost satisfaction with every purchase you make. However, we understand that there may be occasions where you need to return a product. Our Returns Policy is designed to facilitate a smooth and hassle-free return process, ensuring that you receive the assistance you need promptly and efficiently.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as you received it.
• It must be in its original packaging.
• The return request must be initiated within [X] days from the date of delivery.

Please note that certain products, such as perishable goods or items marked as final sale, may not be eligible for returns. Additionally, returns for products purchased through special promotions or clearance sales may be subject to specific terms and conditions.

2. How to Initiate a Return

To initiate a return, please follow these steps:

a. Contact our customer support team: Reach out to our dedicated customer support team via [contact email/phone number]. Please provide your order number, details of the item(s) you wish to return, and the reason for the return.

b. Await approval: Once your return request is received, our team will assess your request and provide further instructions, including any necessary forms or documentation.

c. Pack your items: Carefully pack the item(s) you wish to return, ensuring they are securely packaged to prevent damage during transit.

d. Ship the package: Send the package to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the safe delivery of your return.

3. Processing of Returns

Upon receiving your returned item(s), our team will inspect the product(s) to verify their condition and eligibility for a refund or exchange. Please allow [X] business days for this process to be completed.

4. Refunds and Exchanges

a. Refunds: If your return is approved, we will initiate a refund to the original method of payment. Please note that shipping costs are non-refundable, and any applicable return shipping fees may be deducted from your refund.

b. Exchanges: If you wish to exchange an item for a different variant or product, please indicate your preference when contacting our customer support team. We will do our best to accommodate your request, subject to product availability.

5. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund, as per your preference.

6. Contact Us

If you have any questions or concerns regarding our Returns Policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that your experience with Biosavvier exceeds your expectations.

Thank you for choosing Biosavvier for your beauty wholesale needs. We appreciate your trust and look forward to serving you again in the future.